Apple explains what exactly happened when Face ID ‘failed’ during iPhone X demo
Apple has officially clarified what happened on stage when the first demo of Face ID didn’t go as planned.
Face ID had tried to authenticate the faces of everyone who handled the device, and after failing, the iPhone X moved to require a passcode.
Thus, when Federighi went to demo Face ID, the iPhone X was already in passcode mode.
Here’s what an Apple rep said about the debacle: People were handling the device for stage demo ahead of time,” says a rep, “and didn’t realize Face ID was trying to authenticate their face.
While Apple has now clarified the demo hiccup, the damage is largely done for those who are Face ID naysayers.